Refund Policy

This Refund Policy explains when CamArt AI provides a cash refund, when it restores CamArt AI credits, and how subscription cancellation works. It forms part of the Terms of Service.

Where Checkout identifies Link or another Stripe entity as the merchant of record, Stripe's standardized payment terms and transaction-support process also apply. Stripe may issue a refund under those terms or applicable law even when CamArt AI would not otherwise offer a discretionary refund.

A cash refund returns all or part of a monetary payment through the original payment method.

A credit restoration returns credits deducted for a task to your CamArt AI account so they can be used again.

Restoring credits is not a cash refund. Canceling a subscription is also not, by itself, a request for a refund.

Except where this Policy or applicable law provides otherwise:

• Subscription fees already charged are not refundable or prorated;
• Cancellation stops future renewal charges but does not reverse the current billing-period charge;
• One-time credit packs are not refundable after credits have been delivered or used;
• Unused subscription time and unused credits have no cash redemption value;
• Promotional, complimentary, or signup credits are not redeemable for cash; and
• Subjective dissatisfaction with a successfully generated output does not qualify for a cash refund.

These rules do not override withdrawal, cancellation, conformity, repeat-performance, price-reduction, or refund rights that apply under local law.

Cancel using the subscription controls available in your account. If those controls are unavailable, email contact@camart.ai.

• Cancellation ordinarily takes effect at the end of the current paid billing period.
• You retain paid access until that time unless a legal right or enforcement action requires a different result.
• You will not be charged for the next renewal if cancellation is completed before the renewal charge is initiated.
• Monthly subscription credits expire at the end of the paid month and do not roll over. An annual subscription grants the full year's credits when payment succeeds, and those credits remain available until that paid period ends.
• A right to immediate termination, withdrawal, or refund under local law takes precedence.

Deleting an account, deleting content, stopping use, or removing a payment method is not necessarily the same as canceling a Stripe subscription. Complete the stated cancellation process.

One-time credit packs are delivered to your CamArt AI account after successful payment. Purchased one-time credits do not expire, subject to the Terms and mandatory law.

Subject to mandatory law:

• An unused pack is not automatically refundable because you changed your mind;
• A partly used pack is not refundable on a proportional basis;
• Credits cannot be exchanged for cash or transferred; and
• Closing an account does not create a cash redemption right for remaining credits.

A cash refund or other remedy may still be available when a statutory withdrawal right applies; credits were never delivered; a charge was duplicated, incorrect, or unauthorized; the pack was materially misdescribed; the Services permanently prevent lawful use of the purchase; or another mandatory consumer remedy applies.

If a task is confirmed as failed because of a technical error, provider failure, internal processing error, or timeout, CamArt AI will restore the credits deducted for that task.

If a task is rejected before processing under the Content Policy, credits should not be deducted. If they were deducted, they will be restored. Restoration should appear automatically; if it does not, contact us with the task identifier and account email.

A successfully delivered task is not failed solely because you dislike the result, the AI interpreted an ambiguous prompt differently, or the output has ordinary generative-AI limitations.

Repeated non-delivery, material non-conformity, or a paid service that does not match its description may give a consumer additional legal remedies.

CamArt AI will issue a cash refund where required by law, including where applicable:

• A valid statutory withdrawal or cancellation request;
• Failure to provide purchased service or credits;
• A duplicate or incorrect charge;
• A verified unauthorized transaction;
• Material non-conformity or misdescription;
• Permanent discontinuation of prepaid service before it is supplied;
• Inability to provide a legally required repair or repeat performance; or
• Another mandatory statutory remedy.

We may provide a discretionary refund in exceptional circumstances, but a discretionary refund does not create an ongoing entitlement or change this Policy.

If you are a consumer in the European Union or European Economic Area, you generally have 14 days from conclusion of a distance contract to withdraw without giving a reason. The period ordinarily expires 14 days after the contract is concluded.

Exercise the right before the deadline by emailing an unequivocal statement to contact@camart.ai or using the model form in Section 19.

Immediate service activation

If you expressly ask for a service to begin during the withdrawal period and then withdraw before full performance, we may deduct or charge only the proportionate amount for service already supplied where law permits. A service withdrawal right ends after full performance only when all required express requests, consent, acknowledgment, and durable confirmation have been provided.

Immediate digital-content supply

For digital content not supplied on a tangible medium, the withdrawal right may be lost once supply begins only when you gave prior express consent, acknowledged the resulting loss of the right, and received the legally required confirmation. General acceptance, silence, or a preselected box is not enough when separate express consent is required.

Refund timing and continuing remedies

For a valid withdrawal, we will reimburse payments required by law without undue delay and generally no later than 14 days after receiving notice. Refunds ordinarily use the original payment method without a CamArt AI refund fee. A lawful proportionate deduction may apply for service supplied at your express request. Rights concerning conformity, repeat performance, price reduction, and termination remain available after the withdrawal period.

UK consumers generally have a 14-day cancellation period for distance contracts. A service started at your express request may be subject to a proportionate charge if you cancel before completion.

A service cancellation right may end after full performance only when statutory conditions are met. A digital-content cancellation right may be lost after supply begins only following prior express consent, acknowledgment of the loss, and required confirmation. If we do not obtain these correctly, we will not rely on the exception.

Rights concerning reasonable care and skill, conformity, repeat performance, price reduction, and refund remain unaffected. You may use the model form in Section 19.

Where South Korea’s electronic-commerce consumer law applies, a consumer generally may cancel a qualifying distance purchase within the statutory seven-day period, commonly measured from receipt of the contract document or later supply.

A digital-content exception after supply begins applies only when the seller has taken the notices and other measures required by Korean law. Depending on the classification of the purchase, those measures may include clear advance disclosure and a way to preview or temporarily use digital content. We will not rely on an exception when its legal prerequisites were not met.

If service or digital content differs from its advertisement or contractual description, additional cancellation rights may apply, including the statutory windows measured within three months after supply or within 30 days after you knew or reasonably could have known of the discrepancy.

A valid cancellation refund will be processed within the period required by Korean law, including the generally applicable three-business-day deadline where that rule applies. A blanket “non-refundable” statement does not override these rights.

Japanese mail-order sales generally do not provide a universal statutory cooling-off period equivalent to the EU 14-day period. The price, payment timing, service-delivery timing, subscription renewal, cancellation method, and refund conditions displayed before the final order form part of your purchase terms.

Unless law requires otherwise or checkout expressly states it, CamArt AI does not offer a change-of-mind cash refund after digital service or credits have been supplied.

This does not limit remedies for non-delivery, duplicate or incorrect billing, material non-conformity, misrepresentation, invalid or unfair consumer terms, or other rights under Japanese law.

United States law does not provide a general federal three-day cancellation right for ordinary online digital-service purchases.

CamArt AI will clearly disclose automatic-renewal terms, obtain affirmative consent before charging, and provide a simple method to stop recurring charges. Applicable state laws may provide additional acknowledgment, reminder, cancellation, or refund rights.

Canceling prevents future charges but does not automatically refund a completed subscription period. Refunds remain available for duplicate, unauthorized, undelivered, materially misdescribed, or otherwise legally refundable transactions.

If the law where you live grants a mandatory cooling-off, cancellation, conformity, repair, repeat-performance, price-reduction, termination, or refund right, CamArt AI will honor it. Where local law permits refund terms to be set by contract, the general rules in this Policy apply.

Contact contact@camart.ai promptly and provide:

• Your CamArt AI account email;
• The transaction or invoice identifier;
• The date and amount;
• A short explanation; and
• Supporting information reasonably needed to investigate.

Do not send passwords, authentication codes, or a complete payment card number. We may coordinate with Stripe, the card network, or your financial institution. Contacting us first is encouraged but does not waive a statutory chargeback or payment-dispute right.

Email contact@camart.ai and include:

• Your account email;
• The order, invoice, subscription, or task identifier;
• The purchase date;
• The remedy requested;
• The reason, unless you are exercising a statutory no-reason withdrawal right; and
• Evidence reasonably necessary to verify the request.

A request is timely when sent before the applicable deadline. We may verify account ownership and ask for proportionate additional information.

Approved cash refunds are ordinarily returned to the original payment method. We initiate a refund within the period required by applicable law. Your bank, card issuer, currency-conversion provider, or payment network may take additional time to post it.

CamArt AI does not charge a refund-processing fee. Exchange-rate differences or independent bank fees may not be recoverable from CamArt AI unless law requires otherwise. Taxes will be refunded to the extent required and technically available through the original transaction.

We may deny a voluntary cash refund or a discretionary credit adjustment where evidence reasonably indicates fraud, manipulation, repeated false failure claims, chargeback abuse, deliberate safety circumvention, or intentional violation of the Content Policy.

A request rejected before processing is not charged; if credits were deducted for such a rejection, they are restored under Section 6. If a user deliberately bypasses safeguards and a task is actually processed or provider cost is incurred before the violation is detected, we may decline a discretionary restoration to the extent permitted by law and disclosed before generation.

Account suspension or termination for your material breach does not create a refund right. These rules never permit CamArt AI to deny a valid mandatory statutory remedy.

We may update this Policy prospectively. A change will not remove a refund or withdrawal right that accrued before the new version took effect. For material changes affecting an active paid subscription, we will provide notice where required.

Complete and return this form only if you wish to withdraw from a contract. You may instead send any other clear statement communicating your decision to withdraw.